Privacy Policy

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, make transactions, or contact our support team. This information may include:

• Name, email address, and phone number
• Date of birth and age verification information
• Address and identity verification documents
• Payment information and transaction history
• Communication preferences and support interactions

Technical Information

We automatically collect certain technical information when you visit our platform, including:

• IP address and device information
• Browser type and version
• Operating system and device identifiers
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various legitimate business purposes, including:

Account Management

We use your personal information to create and manage your HappyAce Gaming account, verify your identity, and provide you with access to our gaming services. This includes processing your registration, maintaining your account profile, and ensuring compliance with age verification requirements.

Service Delivery

Your information enables us to provide you with our gaming services, process transactions, and deliver customer support. We use this data to personalize your gaming experience, recommend games that may interest you, and ensure the smooth operation of our platform.

Security and Fraud Prevention

We use your information to protect against fraud, unauthorized access, and other security threats. This includes monitoring account activity, detecting suspicious behavior, and implementing security measures to safeguard your account and our platform.

Legal Compliance

We process your information to comply with applicable laws and regulations, including anti-money laundering requirements, responsible gaming obligations, and regulatory reporting requirements. This ensures that HappyAce Gaming operates in full compliance with Indian gaming regulations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, or conducting business operations. These providers are bound by strict confidentiality agreements and are only authorized to use your information for specific purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. This includes responding to legal requests, protecting our rights and property, and ensuring compliance with applicable laws and regulations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will ensure that any such transfer is conducted in accordance with applicable privacy laws and that your information remains protected.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption

All sensitive information is encrypted using industry-standard encryption protocols, including SSL/TLS encryption for data transmission and AES-256 encryption for data storage. This ensures that your information remains secure during transmission and storage.

Access Controls

We maintain strict access controls to ensure that only authorized personnel can access your personal information. All access is logged and monitored, and employees are required to undergo regular security training and background checks.

Regular Security Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities. Our security practices are regularly reviewed and updated to ensure they meet the highest industry standards.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Portability

You have the right to access your personal information and request a copy of the data we hold about you. You can also request that we transfer your information to another service provider in a structured, commonly used format.

Correction and Updates

You can update or correct your personal information at any time through your account settings or by contacting our support team. We will make reasonable efforts to ensure that your information is accurate and up-to-date.

Deletion and Restriction

You may request that we delete your personal information or restrict its processing, subject to certain legal and operational requirements. We will honor such requests in accordance with applicable laws and our business needs.

Communication Preferences

You can control how we communicate with you by updating your communication preferences in your account settings or by unsubscribing from marketing communications. We will respect your preferences while continuing to send essential service-related communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The nature of the information and the purpose for which it was collected
• Legal and regulatory requirements
• Business operational needs
• Your account status and relationship with us

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Other appropriate safeguards as required by applicable law

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through our platform, email, or other appropriate means before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our support page or by email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.

For more information about our data practices or to exercise your privacy rights, please visit our support center where you can find detailed information about our privacy practices and how to contact our privacy team.